Customer reviews of Auto Union Trading Co

By on 11 March 2014 | Verified purchase

Everything went smoothly. Dealer was very helpful and efficient. Highly recommended!!

By Anonymous on 26 October 2023 | Purchase not verified

Where to start with this company, as all the really positive reviews don't mirror my experience.I will give Laurie his dues, as I am a demanding customer and he has asisted and delivered on most of my requests. The customer contact during the sale was a little lacking, and I felt that I did most of the chasing for updates.After the delivery it's a different matter, as there was a piece of trim that was scratched, and the advise was to contact Audi. Today my Audi rs3 sportback went into limp home mode, and I simply asked about the car having breakdown cover. I was informed he was at the dentist with his son and I had Audi assist. I then asked for the number and was asked to Google it. Not the simpathetic I am sorry let me call you back when I have sorted my child out, and I will help you.Use Google, what great advice on my £64000 purchase. Not much better that Audi customer service and that is shocking too as the first booking is the 15th of November.It's up to you but, not what I was hoping from an independent trader.

Reply from Auto Union Trading Co on 26/10/23

So to address the 3 main points here Firstly between 21st March 2023 (first contact with this customer) and 24th April 2023 (day before delivery) we exchanged 106 emails - an average of 3.2 per day. In addition to this there were numerous phone calls, so I am estimating over that 5 weeks at least 25 phone calls so this is an average of 4 contacts per day. If this is lacking in some way perhaps I am the unrealistic one? Secondly, the customer did advise me of a scratch on a piece of trim 5 weeks after delivery. I actually advised him not to call Audi as this would not be a warranty claim, he inspected the car incredibly thoroughly on handover and there was no such scratch at that time. I also have a video of the inside of the car I sent to the customer the day before delivery, again no scratch on a trim. Thirdly, at 8.38am on 23/10/2023, six months post purchase, I received a whatsapp from the customer asking if the car had roadside assistance. This information is of course easily available but I replied immediately with "Yes 3 Years Audi Assist and 3 Years Warranty" I received a message back "do you have the number?" Now as the customer says I was in the dentist surgery with my son, I messaged straight back advising this and said 'if you google Audi Assist it will come straight up" The reply I received was " I could have done that" " I was looking for a little more support". He then messaged me later to advise of my disgraceful customer service and told me he "NEARLY" broke down. Now if we make a mistake I am happy to put our hands up and admit it but frankly I am not sure what else we could have done for this man? As his review said "We are not much better than Audi customer service" - high praise indeed. All of the above information is documented on phone and email, I am absolutely convinced this is unfair and unwarranted feedback, please all do draw your own conclusions.

By Phil P on 05 February 2023 | Purchase not verified

Outstanding service! Extremely happy with my RS3 purchased from them. Laurie is very accommodating, professional, knowledgeable. Nothing too much bother. Cannot recommend enough. 1st port of call for any future Audi purchase!

By Anonymous on 02 April 2022 | Purchase not verified

Called for an audi Etron RS GT they have for sale. Chap on the phone was very unhelpful and couldn’t get off the phone quick enough. Shame as I would have bought the car had he answered my questions

Reply from Auto Union Trading Co on 04/04/22

I took a call on Saturday whilst not in the office regarding the specification of a car we have advertised, I explained very politely to the caller that I didn't have access to the information as I was out but advised that all the specification was carefully listed in the advert on Autotrader and on our website - we take considerable time, care and effort to make sure this is the case. The caller just seemed to want a confrontation and then stated he wouldn't buy a car from us anyway. From our point of view, as a company that prides itself on customer service, it is disappointing that inaccurate feedback can be left without seemingly fair and warranted reason.

By Rihards K on 21 September 2018 | Purchase not verified

Perfect! Simply the bestseller​ went to see car after working hours. After an hour of the testing car and finishing the paperwork I went home with stunning Audi a6 2017 Thank you !!!! Regards, Richard from Coventry

By Carey W on 23 April 2018 | Purchase not verified

Exceptional. In fact hard to believe that this level of service still exists. The car was driven down to my wife who was ten miles south of Gatwick. After the test drive (a 2016 S7 at £40,000), the deal was agreed. After several hours of dedicated incompetence by Lloyds Bank, the transfer of funds still hadn't happened despite it being set up the previous day, but Laurie released the car anyway. The funds followed by the end of the day. And the car is sensational! Cannot recommend Laurie highly enogh.

By Sean Q on 03 July 2017 | Purchase not verified

Laurie is certainly not your stereotypical used car dealer! He has been doing it for years and it shows as he really knows his stuff, is honest, prices cars very fairly and goes the extra mile to help. The easiest car purchase I have ever made and very happy with the result. I know where to go next time I change cars!

By Alex B on 23 April 2017 | Purchase not verified

Excellent service, quick response and honest car description. Highly recommended.